Your privacy matters to us. This Privacy Policy explains how creatorgenie.ai (“we”, “us”, or “our”) collects, uses, stores, and protects any personal information you provide to us when you visit or use our website or services.

1. Information We Collect

We collect two types of information:

  • Information you directly provide: when you sign up, contact us, fill out forms, participate in surveys, use integrations (e.g. login via Google), or engage with any features of our services. This may include: name, email, social media profiles, date of birth, phone number, mailing address, and other personal details.

  • Automatically collected information: when you access our site, we may log standard device & browser data such as IP address, browser type/version, pages visited, time and date of visits, duration on pages, technical errors, and other usage data.

If you link your Google or other external account (e.g. Google Workspace, YouTube) with creatorgenie.ai, we may access information like your profile name, email, profile picture, account ID, access tokens, and any content required to provide or improve integrated features. We will only use such data to enable the associated functions and not for unrelated purposes.

2. How We Use Your Information

We use collected information for legitimate purposes, including but not limited to:

  • Enabling and running our website, apps, and features.

  • Creating and managing your account.

  • Communicating with you — e.g. responding to queries, sending service updates, newsletters, promotions (with your consent).

  • Personalizing your experience or improving our services.

  • Conducting analytics, market research, business development, and improving functionality.

  • Running contests, promotions, or similar offerings.

  • Administrative purposes — e.g. internal record-keeping, customer support, fraud prevention, security.

  • Legal compliance, dispute resolution, and enforcing our Terms of Service.

3. Data Retention

We will keep your personal information only as long as needed for the purposes for which it was collected. Once it is no longer required, we will delete it or anonymize it, unless we must retain it to comply with legal, accounting, or reporting obligations.

4. Cookies and Tracking

We may use cookies and similar technologies to collect information about how you interact with our website. Cookies help us understand your preferences and improve your overall experience. These cookies are used solely for site functionality and user experience — we will not combine them with sensitive personal data except as required for service delivery.

5. Sharing and Disclosure of Personal Information

We may share or disclose your personal information with:

  • Our affiliates, subsidiaries, or related entities.

  • Third-party service providers who support our operations (e.g. hosting, analytics, support, marketing).

  • Contractors or agents working on our behalf.

  • Sponsors or partners associated with promotions, contests, or campaigns.

  • Law enforcement, courts, regulatory authorities, or legal advisors — but only if required by law or to protect or defend our rights.

  • Other third parties, only when necessary to deliver the service you requested or with your consent.

If you connect external services (e.g. Google, YouTube) via creatorgenie.ai, we will not share that external account data with third parties except to provide or improve the agreed features.

6. International Transfer of Data

Personal information may be stored, processed, or transferred to locations or third-party providers outside your country of residence. We will ensure that any transfer complies with applicable laws and that your information remains protected according to this policy.

7. Your Rights

You have the right to:

  • Withhold personal information — though this may limit your ability to use certain features.

  • Access, review, correct, or update your personal data.

  • Request deletion of your personal data and account.

  • Withdraw consent for marketing or direct communications at any time (e.g. unsubscribe from emails).

  • Request a report of the information we hold about you.

To make such requests or raise concerns (e.g. data inaccuracy, legal compliance, suspected breach), you can contact us at our support email (or via support form).

8. Security

We take commercially reasonable measures to protect your personal data against unauthorized access, disclosure, alteration, or loss. However, no method of electronic storage or transmission is 100% secure — we cannot fully guarantee absolute security. You are responsible for keeping your account password safe and secure.

9. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect or retain personal information from children under 13. If you believe we have collected data from a child under 13, please contact us to remove that information.

10. External Links and Third-Party Sites

Our website or services may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Policy

We may update our Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top. We recommend you review this policy periodically to stay informed about how we use and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at: [your support email/contact info].